Return and Exchange Policy

In order to protect your rights, we provide you with convenient return and exchange services. Please read the following policies carefully before purchasing:

1. Scope of Return and Exchange

If there are quality problems (such as damage, leakage, wrong delivery, etc.) within 7 days after receiving the product, you can apply for return and exchange.

If you apply for return and exchange for personal reasons (such as dislike, inappropriate color, etc.), the product must be unopened, unused and packaged intact.

2. Return and Exchange Process

Please submit a return and exchange application through the customer service channel within 7 days after receiving the product, and provide the order number and relevant photos.

After the customer service confirms that the conditions for return and exchange are met, please send the product back to the designated address as instructed.

After the returned product is inspected and qualified, we will process a refund or exchange within 7 working days.

3. Refund Instructions

The refund will be returned to the payment account by the original route, and the specific arrival time depends on the payment channel.

The shipping costs incurred by the return shall be borne by the responsible party: quality problems shall be borne by us, and non-quality problems shall be borne by the customer.

4. Notes

Cosmetics are special products. Due to personal hygiene reasons, they cannot be returned or exchanged after opening.

If there are any quality problems with the product, please be sure to keep the packaging and related certificates.

We attach great importance to your privacy protection and promise to collect, use and protect your personal information in accordance with the law. Please read the following carefully:

1. Information Collection

We will collect personal information you actively provide during registration, shopping, consultation, etc., including but not limited to name, contact information, delivery address, payment information, etc. To improve the quality of service, we may collect your browsing behavior and preference information.

2.Information Use

For order processing, logistics distribution, after-sales service and customer communication. For marketing, event notifications and personalized recommendations (you can choose whether to accept). Comply with laws and regulations and cooperate with relevant departments in investigations.

3. Information Protection

We use reasonable technical and management measures to protect your personal information and prevent unauthorized access, disclosure, tampering or destruction. We will not sell or rent your personal information to third parties without your consent.

4. Information Sharing

To complete order delivery, we may provide your information to logistics companies. Your information may be disclosed when required by law or to protect our legitimate rights and interests.

5. Your Rights

You have the right to access, correct or delete your personal information.

You can unsubscribe from marketing communications at any time.

6. Children’s Privacy

This website does not collect personal information from children under the age of 13.